Shipping policy

Shipment & Delivery

Domestic Delivery:

We ensure prompt domestic dispatches within one working day after verifying your payment through PayPal, Direct Debit, or other payment methods. For orders over £45, we offer next-day delivery within the UK, with a last order cut-off time of 2 pm for next-day delivery, subject to order quantity and availability. Other orders will be delivered within 2 working days using Royal Mail's tracked service.

Local Same-Day Delivery:

We are committed to serving our local community by providing same-day delivery for groceries. This service is currently available in Cambridge, Huntingdon, St Ives, and St Neots.

International Shipment:

International delivery time frames vary based on local customs and postal services. Royal Mail International Economic takes 5-15 days for delivery, while Royal Mail International Tracked requires 3-7 working days. For faster delivery, we offer options such as DHL, UPS, and FedEx, which typically take 3-7 working days.

To minimize import tax, we can declare your package as "GIFT/SAMPLE," except for commercial and resale orders. In such cases, any applicable import duties are your responsibility. Kindly check your government's tax rates before making a purchase. If you are an EU customer with a VAT registration, please provide us with your VAT number to exclude VAT charges.

Return Policy

100% Money-Back Guarantee

At Bazachi Ltd, we offer a hassle-free refund if you are not completely satisfied with our product within 14 days. No questions asked! However, for grocery items, please contact us immediately if you receive products nearing their expiry date or already expired, so we can arrange a return. Returns for other reasons will not be accepted.

If you are unhappy with your purchased items, you can request a prepaid shipping label for returning the products.