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Delivery & Shipping Info
π¦ Delivery & Shipping Information β Bazachi UK
Welcome to the Bazachi Delivery & Shipping Centre. Here youβll find clear answers to all delivery questions. Every section below is written in a short, simple, Amazon-style format for fast reading.
π 1. How Delivery Works
Step 1 β Order Received: You get an instant email confirmation.
Step 2 β Processing: Orders before 1 PM (MonβFri) are packed the same day. Orders after 1 PM are processed next working day.
Step 3 β Dispatch: We hand your parcel to the courier and send you a tracking link.
Step 4 β Delivery: Most UK Mainland parcels arrive Next Working Day.
π 2. Delivery Times
UK Mainland (Non-Remote Areas):
β’ Usually Next Working Day
β’ Orders before 1 PM β same-day dispatch
β’ Orders after 1 PM β next working day dispatch
β’ Saturday delivery available depending on courier availability
β’ Sunday delivery not guaranteed
Remote Areas:
β’ Delivery takes 2β4 working days depending on postcode and courier
β’ Courier availability may vary per location
Peak Seasons:
β’ Christmas, Eid, Black Friday, Bank Holidays may cause delays due to courier overload
π· 3. Shipping Costs
UK Mainland:
β’ β Free Next-Day Delivery on all items
Remote Areas (Courier Surcharge Applies):
AB31βAB38, AB41βAB56
IV1βIV28, IV30βIV32, IV36, IV40βIV56, IV63
KW1βKW17
PA20βPA38, PA41βPA49, PA60βPA78
PH17βPH26, PH30βPH44, PH49βPH50
BT1βBT94
GY1βGY9
JE1βJE4
IM1βIM9
TR21βTR25
ZE1βZE3
The correct delivery fee is automatically shown at checkout.
π¦ 4. Dispatch & Handling Time
β’ Orders before 1 PM β dispatched same day
β’ Orders after 1 PM β next working day
β’ Weekend orders dispatch on Monday
β’ Bank Holiday orders dispatch next working day
If Stock Is Damaged:
β’ If our last available stock is damaged during picking/packing, dispatch may be delayed by 1 working day while we replace it
π 5. Situations That May Affect Delivery
Courier Staff or Driver Shortage:
β’ Sometimes couriers cannot provide Next-Day Delivery due to driver shortages or local network issues
β’ In this case, we ship using the fastest Standard Delivery available
Adverse Weather or Transport Disruptions:
β’ Snow, floods, storms, or road closures may delay delivery
Courier Network Overload:
β’ High-volume periods may slow processing scans and delivery times
Address Issues:
β’ Incorrect or incomplete addresses can cause delays or returns
Operational or Safety Holds:
β’ Rare issues such as damaged packaging or missing labels may delay dispatch
π 6. Tracking Your Order
You will receive a tracking number by email or SMS once your parcel leaves our warehouse.
Tracking may take 2β6 hours to update.
Track your parcel:
Evri: https://www.evri.com/track-a-parcel
Royal Mail: https://www.royalmail.com/track-your-item
DPD: https://www.dpd.co.uk/service/
DHL Express: https://www.dhl.com/global-en/home/tracking.html
DHL Parcel UK: https://track.dhlparcel.co.uk/
UPS: https://www.ups.com/track
Parcelforce: https://www.parcelforce.com/track-trace
Amazon Logistics: Track in your Amazon account
Why tracking may not update:
β’ Courier has not scanned parcel yet
β’ Parcel is moving between hubs
β’ System/API delays
β’ High-volume period
π 7. If You Are Not Home
Couriers may:
β’ Leave parcel in a safe place
β’ Leave with a neighbour
β’ Deliver to a parcel shop
β’ Attempt redelivery
Safe places depend on courier options available for your postcode.
βοΈ 8. Signature Rules
β’ Most items do not require a signature
β’ High-value parcels may require one depending on courier policy
π¦ 9. Multiple Parcels
Your order may arrive in separate parcels depending on size, weight, or warehouse routing.
Each parcel will have its own tracking number.
π 10. βDeliveredβ but You Canβt Find It
Please check:
β’ Front and back doors
β’ Porch, garage, shed
β’ Neighbours
β’ Delivery photo (if provided)
β’ Local parcel shop or depot
If still missing, contact us and we will investigate with the courier.
β³ 11. Delivery Delays Explained
Common causes:
β’ Weather delays
β’ Staff/driver shortages
β’ Remote location
β’ High seasonal volume
β’ Incorrect address
β’ Courier backlog
If tracking hasnβt updated in 24β48 hours, contact us.
π 12. Address Changes
If you need to change your delivery address, contact us immediately:
π 01736 697355
π§ contact@bazachi.com
Once dispatched, address changes depend on the courier and may not always be possible.
βοΈ 13. Perishable Items (Important)
Some items are perishable and must be checked immediately upon delivery.
Please report any issues immediately upon receiving the parcel.
If you report late (hours after delivery or the next day), we cannot take responsibility for temperature-sensitive items.
Short-Expiry Gift Items:
We may include short-expiry items as free gifts.
Please read:
β’ Ingredients
β’ Allergens
β’ Expiry date
before consuming.
If you do not want it, please dispose of it safely.
We cannot accept responsibility for reactions or allergies to free bonus items.
π 14. Returns
β’ Returns accepted within 14 days for unopened, unused items
β’ Perishable items cannot be returned for safety reasons
β’ Damaged items must be reported within 48 hours with photos
π§πΌ 15. Customer Support
π 01736 697355 (MonβFri, 9 AMβ5 PM)
π§ contact@bazachi.com (Replies within 2 working hours)
Note: Some products may arrive with manufacturer price stickers intended for physical retail stores. These do not apply to our online pricing, which includes fulfilment and free delivery costs