Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Bazachi Ltd (“Bazachi”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit bazachi.com (the “Site”), use our services, shop with us, or contact us. “You” means any customer, website user, or individual whose data we process.

We are committed to handling your data lawfully, transparently, and securely in accordance with the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and any other applicable UK regulations.

Please read this policy carefully, as it outlines every major scenario in which your data may be collected or used.

Changes

We may update this policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised date. Continued use of our Site means you accept these changes.

Information we collect

We collect information to fulfil orders, provide customer service, comply with UK food-safety regulations, improve business operations, and protect our platform from fraud or misuse.

Information you provide directly

This includes:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment confirmation details

  • Account login information (username, password)

  • Loyalty points, reviews, referrals, wishlists, and saved items

  • Return or refund requests

  • Communications with customer service

  • Allergy disclosures or dietary information you voluntarily provide when purchasing food items or requesting ingredient clarification

  • Any documents or information you supply for fraud prevention or age verification (if required for certain restricted goods)

Failure to provide certain information may prevent us from processing orders or offering services.

Information collected automatically

We use cookies, analytics tools, and similar technologies to collect:

  • IP address

  • Browser and device details

  • Interaction logs (pages viewed, items added to cart, time stamps)

  • Login attempts and security events

  • Network and performance data

  • Referring websites or traffic sources

  • Location estimates derived from your IP address

This data helps us maintain Site security, prevent fraud, detect suspicious behaviour, and improve user experience.

Information from third parties

We may receive information from:

  • Shopify (e-commerce platform provider)

  • Payment processors (verified payment, fraud checks, chargeback data)

  • Courier and fulfilment companies

  • Marketing partners

  • Analytics and advertising platforms

  • Food-safety authorities or regulatory bodies during product-safety investigations or recalls

  • Social media platforms when you interact with our pages or ads

Any third-party information is handled according to this policy.

How we use your information

Order fulfilment

We use your data to:

  • Process orders

  • Take payment

  • Dispatch and deliver goods

  • Communicate updates

  • Handle returns, replacements, and refunds

  • Provide product safety information, including allergen updates or recalls (required by UK food law)

  • Maintain food traceability records

Under UK law, food businesses must retain certain records for product-safety and traceability purposes.

Safety, compliance, and fraud prevention

We use your data to:

  • Detect and prevent fraudulent orders

  • Investigate chargebacks or abusive behaviour

  • Monitor unusual account activity

  • Comply with UK food-safety obligations (e.g., responding to Food Standards Agency enquiries)

  • Maintain accurate records for regulatory inspections

  • Prevent misuse of our website or services

This is necessary to protect our business, users, and public safety.

Customer communication

We may contact you to:

  • Provide order updates

  • Respond to enquiries

  • Offer support

  • Notify you of product recalls, safety alerts, or allergen notices (required for food items)

These communications are essential and cannot be opted out of when related to your purchase.

Marketing and advertising

With your consent (where required), we may send:

  • Promotional emails

  • Offers, discounts, and updates

  • Personalised product recommendations

You may opt out at any time by using the unsubscribe link.

Service improvement

We analyse usage data to:

  • Improve our Site

  • Enhance user experience

  • Develop new features

  • Understand purchasing trends

  • Ensure the Site operates reliably and securely

Cookies

We use necessary, functional, and analytical cookies. Details of Shopify cookies can be found at https://www.shopify.com/legal/cookies.

You may disable cookies through your browser settings, but some features may not function.

We honour Global Privacy Control (GPC) signals where applicable.

How we share your information

We may share your data with:

  • Shopify (platform provider)

  • Payment processors

  • Delivery and courier companies

  • Customer support providers

  • Cloud hosting and IT security partners

  • Marketing and advertising partners

  • Regulatory authorities (when required by UK law, such as food recalls or tax audits)

  • Third parties involved in fraud prevention and payment dispute management

  • Legal advisors and compliance consultants

We may also share information during a business transfer (e.g., sale, merger, restructuring).

We do not sell sensitive personal data and do not use sensitive data to infer characteristics about you.

User-generated content

Reviews, photos, or any content you publish publicly may be viewable by others. We cannot control how others use that information.

External links

We are not responsible for the privacy practices of third-party websites linked from our Site. Please review their privacy policies separately.

Children

Our services are not intended for children under 16. We do not knowingly collect data from children. If you believe we have unintentionally collected such data, contact us immediately.

Security

We take reasonable technical and organisational measures to safeguard your information, but no online system is 100% secure. Please keep account details confidential to help protect your information.

Retention

We retain personal information only as long as necessary for:

  • Order fulfilment

  • Food-safety and traceability requirements

  • Legal and tax obligations

  • Fraud prevention

  • Record-keeping

  • Resolving disputes

Retention periods vary according to data type and UK legal requirements.

Your rights

Under UK GDPR, you may have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing (including marketing)

  • Request data portability

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

We may require proof of identity before processing requests.

We do not discriminate against individuals exercising their data rights.

International transfers

Your data may be transferred outside the UK. When this occurs, we use approved safeguards such as the UK Addendum to the EU Standard Contractual Clauses.

Contact us

If you have questions, concerns, or wish to exercise your rights:

Email: contact@bazachi.com
Address: Bazachi Ltd, Unit 4 Brunel Court, Burrel Road, St Ives, PE27 3LW, United Kingdom

We are the data controller for purposes of UK data protection law.